10wicket's Privacy Policy

1 Introduction

Welcome to 10wicket. We believe that protecting every player's personal data is a fundamental right. This Privacy Policy explains how the 10wicket platform collects, stores, and uses your information.

This policy applies to the 10wicket website, mobile app, and all related services. By using the platform, you agree to this Privacy Policy. Please read it carefully before you start using 10wicket for the first time.

Our Privacy Policy is written in plain, easy-to-understand language — because we believe you have every right to know how your data is handled. If you have any questions, feel free to reach out to our support team at any time.

2 Data we collect

10wicket collects various types of information from different sources. Below is a detailed breakdown of what is collected and why:

A) Information you provide directly

• Name, date of birth & gender — for account registration and identity verification
• Email address — for communication and account security
• Phone number — for two-factor authentication and urgent communications
• Address — for KYC verification and legal compliance
• National ID or passport — for age verification and anti-fraud processes
• Payment information (bank account number, mobile banking number) — to process transactions

B) Automatically collected information

• IP address and device information — for security and fraud prevention
• Browser type & operating system — for platform improvement
• Login time & location data — for account security
• Gaming history & betting patterns — for responsible gaming monitoring
• Cookie and session data — to improve user experience

3 How we use your data

10wicket uses collected data only for specific, legitimate purposes. We never use your information beyond what is necessary.

• To create and manage your account and verify your identity
• To process deposits, withdrawals, and other financial transactions
• To provide customer support and resolve issues
• To detect and prevent fraud, money laundering, and suspicious activity
• To meet legal obligations and satisfy regulatory requirements
• To operate the responsible gaming program and identify excessive gaming behaviour
• To improve platform security and performance
• To send you relevant promotions and offers with your consent

4 Data Sharing & Disclosure

10wicket does not sell your personal data to third parties. However, in certain limited circumstances, information may be shared with specific partners:

• Payment processor: Necessary data is shared with payment gateway providers to complete transactions.
• KYC verification services: We work with licensed KYC providers for identity verification.
• Legal authorities: Information may be disclosed in response to a court order or a lawful request from law enforcement agencies.
• Game providers: Limited data may be shared with software providers for the purpose of operating games.
• Audit & compliance: Required information is provided during regular audits by the licensing authority.

5 Data Protection Measures

10wicket uses industry-leading technology and processes to protect your data. Our security framework is multi-layered:

• 256-bit SSL/TLS encryption is used for all data transfers
• All data stored on our servers is protected with AES-256 encryption
• Two-factor authentication (2FA) is available to secure your account
• 24/7 security monitoring and anomaly detection system is active
• Regular security audits and penetration testing are conducted
• Staff are granted access only to the data they need (need-to-know basis)
• Data backups are stored on secure, encrypted servers

6 Cookie Policy

10wicket uses cookies on its website to enhance your browsing experience. Cookies are small data files stored in your browser.

Types of cookies we use

• Essential cookies: For login sessions and core functionality — these cannot be disabled.
• Functional cookies: To remember your preferences and language settings.
• Analytics cookies: To understand which sections of the platform are most frequently used.
• Security cookies: To detect and prevent fraud.

Cookies can be managed through your browser settings. However, disabling essential cookies may affect the platform's functionality.

7 Your Rights

As a user of the 10wicket platform, you have the following rights regarding your personal data:

• Right to Access: You can find out at any time what personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data once the relevant conditions are met.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Right to object: You can opt out of your data being used for marketing purposes.
• Right to Portability: You may request a copy of your data in a common, portable format.

To exercise any of these rights, please contact our support team. We typically respond within 30 days.

8 Data Retention

10wicket does not retain data longer than necessary. Retention periods vary depending on the type of information:

• Active account data — for the full duration the account remains active
• Financial transaction records — 5 to 7 years (as required by law)
• KYC verification documents — minimum 5 years after account closure
• Customer service communications — up to 3 years
• Cookie and session data — deleted at the end of each session or after a maximum of 1 year
• Marketing preference data — deleted upon withdrawal of consent

9 Minor Protection

10wicket strictly does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.

• Age is verified at the point of registration.
• Where there is any doubt, age is confirmed through KYC.
• If an underage account is detected, it is immediately closed and all associated data is deleted.

If you suspect a minor is using 10wicket, please contact our support team immediately.

10 Policy Updates

10wicket may update this Privacy Policy from time to time. For any significant changes, we will:

• We will send a notice to your registered email address.
• A notice will be posted on the platform's main page.
• The date and a summary of any changes will be noted on this page.

Continued use of the platform after receiving notice of changes will be considered acceptance of the updated policy.

11 Contact

If you have any questions or concerns about this Privacy Policy, please get in touch. Our data protection team is ready to answer all your queries.

• Email: [email protected]
• Live chat: available after logging in to the platform
• Response time: typically within 24–48 hours