10wicket FAQ —
An answer for every question you have

No. Under 10wicket's policy, each person may only hold one account. Opening multiple accounts with the same mobile number will result in all accounts being closed and all funds may be forfeited.

Go to your dashboard and click on "Settings" or "Account Settings". You will find a "Change Password" option there. Verify with your current password, then set a new one. For your security, it is a good idea to update your password every month.

If your account is locked, contact our 24/7 support team right away. Once your identity is verified using your mobile number and registered email, your account will be unlocked — typically within 30 minutes.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Verify with the OTP, then set a new password. The whole process takes just 2-3 minutes.

Deposits are usually credited instantly or within 1-2 minutes. In rare cases, network delays may push this to up to 15 minutes. If it takes longer than that, please reach out to our support team.

10wicket supports multiple payment methods. You can use mobile banking, bank transfer, debit card, and other digital payment systems. Every method is fully secure and encrypted.

Once a withdrawal request is submitted, funds are credited to your account within 1-24 hours. Withdrawals submitted on weekends or public holidays are processed on the next business day. Larger amounts may require additional time for verification.

There are no withdrawal charges up to a certain amount. However, a processing fee of 1-2% may apply on very large withdrawals. The exact amount is shown on each withdrawal request.

Live Casino gives you real dealers and live gameplay in real time. Watch every card deal or roulette spin as it happens. Minimum bets start from BDT 50, with higher stakes available up to thousands of BDT. Fully transparent and secure.

In Fish Game, you shoot at various fish and sea creatures moving across the screen. Each fish carries a specific point value and multiplier — larger fish are worth more points. The player with the highest score within the time limit wins and takes the prize.

Yes, completely fair and secure. All games are governed by an independent, internationally certified RNG (Random Number Generator). Every game is registered and verifiable. 10wicket is a fully licensed and regulated platform.

Bet limits vary by game. Live Casino generally allows bets ranging from BDT 50 to BDT 50,000. Slots offer a wide range from low minimum bets to high-stakes options. The exact bet limits for each game are displayed on its game page.

Bonuses are credited to your account automatically and can be used directly to place bets in any game. Keep in mind that bonuses come with a wagering requirement — meaning you need to bet a certain number of times before the bonus converts into withdrawable winnings. Full terms and conditions are shown at the time the bonus is issued.

Yes, there are regular offers and promotions for members. Weekly cashback, loyalty points, referral bonuses, and special event offers run on an ongoing basis. Check the "Promotions" section in your dashboard to see all active offers.

You will receive a unique referral link to share with your friends. When a friend signs up and makes a deposit using your link, you earn a bonus instantly. Each successful referral earns you a bonus of 5% to 10%.

Yes, completely safe. 10wicket never shares your personal information with third parties. Our privacy policy meets international standards, and all your data is encrypted and stored on secure servers.

10wicket uses advanced artificial intelligence and machine learning to monitor suspicious activity. Every transaction is verified in real time. If any unusual activity is detected, your account is secured immediately and you are notified right away.

Change your password immediately and notify our support team. The support team will review your account activity and, where possible, refund any lost funds. Every effort is made to reverse unauthorized transactions.

10wicket promotes responsible gaming. You can set daily, weekly, or monthly play limits, and temporarily suspend your account at any time. Visit our "Responsible Gaming" page for more information.

Installation typically takes 1-2 minutes. The time may vary depending on your internet speed and device performance. The app size is approximately 40-50 MB.

No, downloading and using the app is completely free with no hidden charges. When you play through the app, only your bet amount is deducted — exactly the same as on the website.

First, update the app and restart your phone. If the issue persists, uninstall and reinstall the app. If you still experience problems, contact our 24/7 support team.

Yes, the app includes all the same games and features available on the website. In fact, some features run even faster on the app. You can also make all deposits and withdrawals directly through the app.